This is for a customer service job for healthcare. 1.) Describe how you identifi

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This is for a customer service job for healthcare.
1.) Describe how you identified the needs of a customer you supported, inside or outside of your organization. What approach did you use to ensure you remain aligned with your customer as you worked on the project or deliverable? How did you ensure that you had correctly identified those needs? What feedback did you get from the customer? How has working with that customer
changed your approach to your work or
the work of your team?
2.) Tell me about a time when you had to deliver bad news (delayed delivery, unavailability, increased cost) or even say “no” to a customer? What caused you to have to deliver this bad news? How did you approach this? Who helped you? How did the customer respond? What did you do next? How did you feel about having to do this?What was the final outcome? What did you
learn?
3.) Describe your strategies to work smoothly with others inside of a matrixed organization or in a matrixed managed project. What challenges did you have to address and how did you do so in this situation when so many concurrent demands were coming your way? What frustrations were created by working in a matrixed situation and how did you address them? What did you learn
from working in a matrixed organization or
matrixed project?

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